Jackie O’s Uptown Reopening: Stakeholder Survey

Name

First

Last

What should the core identity of the Public House be when it reopens? For example: How it feels, who it serves, and how it differs from the Brewpub.

How important is it that this location delivers a full-service restaurant experience (meaning a complete dining experience where customers are provided tableside service, offered diverse menu options, and dine in a curated atmosphere)? 1 being the least important, 5 being the most important

Selected Value: 1

What does a successful guest experience look like to you?

Which service model do you think is the best fit overall?

Please explain why you chose that service model.

How does full table service perform as it relates to guest experience? 1 being low, 3 being high

Selected Value: 1

How does full table service perform as it relates to staff sustainability? 1 being low, 3 being high

Selected Value: 1

How does full table service perform as it relates to sales potential? 1 being low, 3 being high

Selected Value: 1

How does QR/counter service perform as it relates to guest experience? 1 being low, 3 being high

Selected Value: 1

How does QR/counter service perform as it relates to staff sustainability? 1 being low, 3 being high

Selected Value: 1

How does QR/counter service perform as it relates to sales potential? 1 being low, 3 being high

Selected Value: 1

How does the hybrid model perform as it relates to guest experience? 1 being low, 3 being high

Selected Value: 1

How does the hybrid model perform perform as it relates to staff sustainability? 1 being low, 3 being high

Selected Value: 1

How does the hybrid model performperform as it relates to sales potenital? 1 being low, 3 being high

Selected Value: 1

If a hybrid model were used, what would that look like in practice?

What service style fits best for lunch?

Table service
QR / counter service
Hybrid

What service style fits best for dinner?

Table service
QR / counter service
Hybrid

What service style fits best for late night?

Table service
QR / counter service
Hybrid

What should be different about the experience for customers between lunch, dinner, and late night?

How important is it to adapt the service model based on the space? 1 = Keep it consistent everywhere, 5 = Strongly tailor each space

Selected Value: 1

Brewpub vs Public House vs Patio

How should the experience differ between spaces, especially indoor versus the patio?

What should matter MOST:

What should matter LEAST:

How tolerant do you think guests will be of QR ordering or reduced table service? 1 = Not tolerant at all, 5 = Very comfortable with it

Selected Value: 1

What type of experience will drive repeat visits Uptown?

If you could design this operation from scratch, what would you do?

Are you open to a follow-up conversation?

Yes
No

Jackie O’s Uptown Reopening: Stakeholder Survey

Public House Restaurant

Uptown Brewpub

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